Service Desk & Support Solutions
Outsourced Service Desk
An IT Service Desk or Helpdesk is a vital part of any companies IT support structure, it is the heart of the support lifecycle and can provide many benefits to your business.
There are many reasons why you should consider outsourcing your service desk with XenIT Solutions, maybe you need formal support but cannot justify the cost of hiring a team in house, maybe your current support solution is not performing as well as you would like or maybe you just want to let the professionals take control of the process. Either way we are ready with qualified and friendly engineers who are more than just call loggers, we are call resolvers. Our aim is to fix a high volume of faults at first contact and even if we have to look into a problem further you will have a dedicated engineer from fault raise to resolution meaning you do not have to go over your problem again and again.
What we offer
- A dedicated UK support telephone line and e-mail service which runs during your core business hours
- Highly qualified and dedicated engineers with a focus on providing top class customer service
- The option for us to run weekly or monthly reporting on your IT support needs so that you know exactly what you are getting for your money
- The option to tailor our service to meet your business needs allowing our services to grow as your business does
We offer much more than just support, we offer a personal yet professional, friendly, customer focused but highly technical service that is designed around you.
Outsourced Support
As well as offering IT service desk support we can also extend our top class services to bringing support into your business. We can tailor our service to meet your needs, this could be anything from a support contact where one of our highly trained engineers will come out to your business and resolve issues as and when you need them to having one of our engineers sit within your business meaning you have all the benefit of a full time engineer but without the costs of hiring one.
If you are interested in our services please get in touch for an informal chat about how XenIT Solutions can meet your companies needs and take the hassle out of managing your IT support services.
In-house Support
We understand that outsourcing your IT support is not always the best option, this is why we can assit you with creating, developing or improving your in-house support function. We use our expertise to help you develop an effective in-house support department by working with you to create SLAs, OLAs, policies and procedures that are right for your business as well as providing expert advice on help desk software and telecoms.
XenIT Solutions use ITIL Service Management
ITIL is a government approved best practise approach to IT Support & Service Delivery which is widely accepted throughout the UK and around the world.
At XenIT we follow ITIL standards for service delivery management with all of our staff being ITIL accredited, ensuring that our Customers are guaranteed service delivery based on industry best practice.
For more information about ITIL see the ITIL Official Web Site
